Community Health Worker

Professional Achievement Award for Community Health Worker

Professional Achievement Award for Community Health Worker

Hybrid Program


8 Weeks


UCR Extension

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Community health workers (CHWs) are one of the first contacts for the public and serve as a bridge between health and social services and the community. CHWs build and sustain relationships and communications through outreach, provide hands-on assistance to accomplish daily activities, and offer community education, informal counseling services, social support and advocacy. As CHWs are becoming more widely recognized for their contributions to the community, and with the growing diversity of the population, increased chronic disease, and the difficulty of navigating the increasingly complex healthcare systems, jobs in this field are on the rise.

Designed For

Individuals who wish to enter the community health worker career field, including caregivers with prior personal or professional experience, human services or insurance caseworkers, CNAs, and others with good customer services skills and a passion to help people.

What You'll Learn

  • Care management concepts and client customer service skills
  • Principles of the continuum of care management
  • Ethics and fiduciary responsibilities
  • Legal aspects of care management
  • Communication skills and effective listening
  • Insurance models: HMOs, PPOs, Long Term Care, Medicare, Work Comp, Disability, Medi-Cal, etc.
  • Levels of care such as acute hospital and similar, hospice, skilled nursing facilities, custodial care, home health care, assisted living, residential programs, day care and return to work programs (i.e. outpatient services)
  • Career options for community health workers

What can you do with this Certificate

Positions are available in a variety of organizations, both private and public, such as hospitals, nonprofits, government, doctors' offices, private businesses and colleges. Some typical titles include:

  • Community health worker
  • Health coach
  • Community health advisor
  • Family advocate
  • Health educator
  • Liaison
  • Outreach worker
  • Patient Navigator
  • Health interpreter
  • Public health aide

Real People. Real Results.

“My experience at UCR Extension was great. My instructors worked in industry, not just academics, and were able to share real-world scenarios for the assignments we were learning and participating in. I took real-time experiences back to the office, and implemented the new knowledge immediately.”

Tracy Trettin

Administrative Operations Manager
UCR School of Medicine
Riverside, CA

Earning the Certificate

Prior to enrolling, please be sure that you meet the following minimum requirements:

  • High school education or equivalent
  • Proficient in reading, writing and comprehension of the English language
  • Passion for helping people

Externship Opportunity

There is an optional externship available at the end of the program if you wish to participate. Contact the department for more information.

For more information see How to Earn a Certificate

Certificate Courses

Our certificate programs are designed to be flexible, allowing you the option to take just a few courses or to earn the complete certificate. If choosing to complete the certificate, we recommend you get the most out of your experience by following the suggested completion path below.

Information Session

Information Session: Community Health Worker

BMSC 800.1

Quarter 1

Community Health Worker


10 units

Instructor Spotlight

“Community Health Workers need a general understanding of the full healthcare landscape. It is important for them to know how the systems interact with each other in order to provide high-quality services and care to patients. Through classroom and online instruction, discussion, and role-play, learn all the skills you need to launch a career in this new and important healthcare specialty.”

Christa Banton, Ed.D.

UCR Extension

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