IT Help Desk Operations and Support

IT Help Desk Operations and Support

Course Number: CS X480.21

3 units

The IT Help Desk is a key component in a successful information technology program. Understanding your organization's needs for a Help Desk, and planning for its successful launch and operation is key. This course covers key concepts, including:

  • developing a new Help Desk operation
  • refining operations
  • managing an efficient and effective Help Desk
  • ensuring continued success for its support functions


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