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IT Help Desk Operations and Support

IT Help Desk Operations and Support

Course Number: CS X480.21

3 units

The IT Help Desk is a key component in a successful information technology program. Understanding your organization's needs for a Help Desk, and planning for its successful launch and operation is key. This course covers key concepts, including:

  • developing a new Help Desk operation
  • refining operations
  • managing an efficient and effective Help Desk
  • ensuring continued success for its support functions

Available Sections

Starting Feb 23

183ETC002

Starting Feb 23
183ETC002

Course Fees

$495 Early Bird Discount ends on Feb 17
$545 after Feb 17

Instructor

Hamid Azzou [ bio ]

close [x] H. Ait Kaci, M.S., Senior Training and Technical Specialist, has trained hundreds of end-users in data management software, configures and troubleshoots host communication systems, and designs service training manuals.

Schedule:

Sat 9:00 am-4:00 pm
Feb 23 - Mar 23, 2019

5 Meetings

Location:

UCR Extension Center

[ map ]

Section Notes:

None.

Textbook:

Mandatory
"Running an Effective Help Desk"
Barbara Czegel
ISBN: 0471248169

Prerequisites

Applicable Certificates

Available Sections

Riverside

Section No.: 183ETC002

Dates: Feb 23 - Mar 23, 2019

Time: 9:00 am-4:00 pm

Instructor: Hamid Azzou

Textbook: Mandatory
"Running an Effective Help Desk"
Barbara Czegel
ISBN: 0471248169

Location: UCR Extension Center

close [x]

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