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Customer Service Management

Customer Service Management

Course Number: MGT X480.51

4 units

Participants examine best practices in customer service and how organizations use customer service to expand customer base. Topics include initiating and sustaining quality improvement in customer relations, measuring customer satisfaction, developing and using performance indicators, differentiating customer service approaches, certification options, and the role of technology, workforce management and outsourcing in customer service.

Prerequisites

No Prerequisites for this course

Applicable Certificates

No Applicable Certificates

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