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Communicating Effectively

Course Number: MGT X469.02

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1 units

Explores the techniques supervisors can use to translate technical skills and on-the-job expertise to others. Topics include:

  • Communication strategies for delivering technical information
  • How to ask the right questions to ensure that everyone received the right message.
  • How to provide positive expectations about job performance
  • Giving clear directions that others can follow
  • Effective meeting management
  • Presentation skills
  • Learning how to deliver bad news in a constructive manner
  • Developing process models to ensure communication flows back to you as a supervisor in a way that improves organizational performance.

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