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Managing Differences and Resolving Conflicts

Course Number: MGT X469.11

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0.5 units

Surveys effective approaches to common work-related situations that may result in conflicts. Topics include understanding differences, managing work relationships, controlling the situation, developing positive relationships among co-workers, addressing negative patterns of behavior, systems and processes to address complaints, creating avenues, problem solving in conflicts, mediating differences of opinion and supervision and the legal constraints.

Prerequisites

Applicable Certificates

No Applicable Certificates

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