Managing Differences and Resolving Conflicts

Managing Differences and Resolving Conflicts

Course Number: MGT X469.11

0.5 units

Surveys effective approaches to common work-related situations that may result in conflicts. Topics include understanding differences, managing work relationships, controlling the situation, developing positive relationships among co-workers, addressing negative patterns of behavior, systems and processes to address complaints, creating avenues, problem solving in conflicts, mediating differences of opinion and supervision and the legal constraints.


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