Writing Customer Facing Documents

Writing Customer Facing Documents

Course Number: MGT X424.10

3 units

Learn the fundamentals of creating the high-quality documents that companies use to communicate more clearly and effectively with their customers, employees, and partners. Acquire necessary skills to analyze the audience, create clear instructions to document tasks, and to use templates and automation to standardize documents, using technical document writing best practices. You will learn how to:

  • define user needs
  • how to effectively outline and organize
  • employ automation and templates
  • use single source conceptualization and publishing
  • address key localization issues
  • create and use visuals and graphics effectively
  • plan updates and maintenance



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