Writing Customer Facing Documents

Course Number: MGT X424.10


3 units

Learn the fundamentals of creating the high-quality documents that companies use to communicate more clearly and effectively with their customers, employees, and partners. Acquire necessary skills to analyze the audience, create clear instructions to document tasks, and to use templates and automation to standardize documents, using technical document writing best practices. You will learn how to:

  • define user needs
  • how to effectively outline and organize
  • employ automation and templates
  • use single source conceptualization and publishing
  • address key localization issues
  • create and use visuals and graphics effectively
  • plan updates and maintenance

Available Sections

Starting Apr 9


Starting Apr 9

Course Fees

$495 Early Bird Discount ends on Apr 3
$545 after Apr 3


Mark Bacher [ bio ]

close [x] Mark. J. Bacher, M.S., has more than 40 years of experience training, leading, and organizing leadership teams. He has successfully opened restaurants, real estate development and mortgage banking brokerage offices, construction companies, a fitness training center, an after-school tutoring business, and a consulting company. Mr. Bacher also has a background in the writing and production of technical marketing communication pieces, including end-user documentation. 


Apr 9 - Jun 15, 2018


Online Course Moodle

Section Notes:

Students will need access to a computer, an email account, a word processing software product such as Microsoft Word, and Adobe Acrobat Reader 7 or later version to view additional articles or documents, and should have an understanding of college-level English.


"The Insider's Guide to Technical Wrting"
Krista Van Laan
ISBN: 1937434036

"Technical Writing Process"
Kieran Morgan
ISBN: 978-0994169310



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