Quality and Performance Management

How to develop a high-quality project plan, establish quality assurance/quality control guidelines and manage procurement of the resources necessary to complete a high quality project on time and on budget. Participants focus on developing skills to help ensure quality throughout a project lifecycle, including quality and performance planning, control, assurance and improvement. Best practices for project administration, planning and execution as well as tools commonly used to perform analysis and project evaluation are discussed. Students are also introduced to more complex quality control theories and practices, including Six Sigma, Malcolm Baldrige National Quality Award Criteria, Kaizen and lean production principles.