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Quality Customer Service

Quality Customer Service

Course Number: MGT X480.5

2 units

Examine best practices in customer service and how organizations use customer service to expand customer base.

  • Initiating and sustaining quality improvement in customer relations
  • Measuring customer satisfaction
  • Developing and using performance indicators
  • Differentiating customer service approaches
  • Certification options
  • Technology, workforce management, and outsourcing in customer service

Available Sections

Starting Apr 24

184MCD002

Starting Apr 24
184MCD002

Course Fees

$395 Early Bird Discount ends on Apr 18
$445 after Apr 18

Instructor

Catherine Davis-Dickey [ bio ]

close [x] Catherine L. Davis-Dickey, B.A., Human Resource Director, Doubletree Hotel, Ontario

Schedule:

Wed 6:00 pm-9:30 pm
Apr 24 - May 29, 2019

6 Meetings

Location:

UCR Extension Center

[ map ]

Section Notes:

None.

Textbook:

Mandatory
"What's the Secret to providing a world-class customer service experience"
John R. DiJuluis III
ISBN:

Available Sections

Riverside

Section No.: 184MCD002

Dates: Apr 24 - May 29, 2019

Time: 6:00 pm-9:30 pm

Instructor: Catherine Davis-Dickey

Textbook: Mandatory
"What's the Secret to providing a world-class customer service experience"
John R. DiJuluis III
ISBN:

Location: UCR Extension Center

close [x]

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