Quality Customer Service

Quality Customer Service

Course Number: MGT X480.5

2 units

Examine best practices in customer service and how organizations use customer service to expand customer base.

  • Initiating and sustaining quality improvement in customer relations
  • Measuring customer satisfaction
  • Developing and using performance indicators
  • Differentiating customer service approaches
  • Certification options
  • Technology, workforce management, and outsourcing in customer service

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