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Specialized Professional Program in Supervision and Leadership

Course schedule subject to change

In-Person

Online

H Hybrid

Required (6.5 units)
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Winter

Spring

Summer

Fall

Understanding Your Role as Supervisor

This course examines the role of the supervisor in the workplace, including managing and influencing others, focusing on strengths to improve performance, building effective relationships with those you supervise, and identifying ways to improve performance by managing others more effectively. Topics include evaluating others, constructive feedback, communicating directions, providing clear objectives for others to follow, and identifying your roles and responsibilities as a supervisor. Time is spent examining how to develop the core skills necessary to get the right results through others.

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1 units

Managing High Performance Teams

This course focuses on the manager and the skills needed to be successful at developing people, and creating effective high performance teams to meet organizational goals and objectives.  Topics include: advanced communications skills, delegating to meet goals, setting and managing performance expectations, time management, coaching to improve performance, establishing effective work teams with a focus on the roles of team members, motivation and communication, and rewarding high performance teams.

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1 units

Communicating Effectively

Explores the techniques supervisors can use to translate technical skills and on-the-job expertise to others. Topics include communication strategies for delivering technical information, how to ask the right questions to ensure that everyone received the right message, how to provide positive expectations about job performance, giving clear directions that others can follow, effective meeting management, presentation skills, learning how to deliver bad news in a constructive manner and developing process models to ensure communication flows back to you as a supervisor in a way that improves organizational performance.

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1 units

Project and Process Management

Examines how to map out and set-up basic project and process management strategies to improve productivity and outcomes. Topics include project management tools, cost/benefit analysis, identifying project goals and objectives, creating the project team, scheduling a project, developing key performance standards, managing the team's progress, measuring outcomes and results, moving on to the next project and the supervisor's role throughout the process.

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1 units

Motivating, Managing, and Developing Others

This course introduces the various methodologies, techniques, and strategies available to business leaders, managers and entrepreneur's seeking to improve their staff's capabilities, engagement, innovation and flexibility. The course also examines the attitudes and attributes successful coaches and mentors use to empower others. Topics covered include: emotional intelligence, how to motivate employees, alternate work options, the appropriate application of different management styles, and not ignoring difficult employees. Also included are leading and coaching within an organization; identifying how to get the most out of people; and your role as a leader, counselor, listener, facilitator and director. Students will learn how to develop action plans for staff development and training.

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1 units

Managing Through Workplace Inclusion

Examines the strategies and techniques supervisors can utilize to ensure that organizational values, goals, and objectives are met--even in the presence of organizational discord or management conflict. The course will also explore the role of diversity in the workplace and how to create an environment in which men and women of different cultural, ethnic, religious, socioeconomic backgrounds and disabilities can work together agreeably.  Topics include: work-related scenarios that often result in conflict; identifying, understanding, and managing differences between self and others; developing and maintaining effective working relationships; accepting and providing feedback; problem solving techniques; mediating and when to elicit help; creating an environment of inclusion; 360° accountability; supporting diversity and inclusion; eliminating disparity gaps; and meeting organizational goals.

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1 units

Moving Through Change: What's In It For Me?

Discussion of the strategies and techniques to be a successful leader, guiding others through change management. Topics include: influencing the change process, pushing past resistance, identifying key stakeholders in the change process, getting buy-in from those you supervise, implementation process in change management, using change for reorganization and continuous process improvement, and seeing the end result.  Students will also develop a personal action plan for change management.

 

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0.5 units

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