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Professional Certificate in Leadership and Organizational Excellence

Professional Certificate in Leadership and Organizational Excellence

Course schedule subject to change

In-Person

Online

H Hybrid

Required (11 units)
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Winter

Spring

Summer

Fall

Strategic Leadership for a Changing World

Exceptional leaders know how to integrate power, collaboration and influence to more effectively lead their organizations. Leadership success depends on the equal and judicious alignment of corporate culture, operations and strategy. Participants will explore various leadership communication styles and learn to make adjustments to increase clarity and buy-in. Understand the role of power and politics in influencing others and its effective use from both a practical and ethical perspective. Learn the importance of organizational culture in retaining talent, achieving top performance and building morale. Build strategies for recognizing the perspective of and managing the needs of all organizational stakeholders to better lead change. Identify new methods of decision-making to gain buy-in while collaborating.

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3 units

Organizational Behavior Dynamics

An examination of organizational culture including understanding and managing work behavior, perceptions and emotions, motivation and stress; developing work environments that align with organizational culture; providing evaluation, feedback and rewards that model constructive behavior; and managing misbehavior. Attention is also given to group dynamics including work teams, managing conflict, negotiations, power, politics, empowerment, communication, decision-making, leadership, organizational structure and design, managing change, innovation and creativity.

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3 units

Manager of Quality and Organizational Excellence

A managerial overview of the organizational functions of Quality Managers. Tools and methodologies are explored that will help identify opportunities for organizational improvement. Examines the CMQ/OE body of knowledge including customer/supplier relations, strategic planning, process improvement, and prepares you for the American Society of Quality (ASQ) Manager of Quality/Organizational Excellence (CMQ/OE) certification exam. A basic understanding of the functional responsibilities of managers is preferred.

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3 units

Contemporary Leadership and Intercultural Competence

This course focuses on how to lead in a multicultural world.  It will explore the evolving role of cultural diversity in the workplace, and how to apply cultural comprehension to organizations. Students will learn about the tools leaders use in order to measure intercultural competence. Discussions include: understanding the basics of culture; developing and implementing a multicultural vision; managing cultural diversity; the legal implications of diversity; designing cultural learning programs; solving problems and resolving conflict; becoming more sensitive as a global manager. Learning will be augmented by readings from the GLOBE Research Project on Leadership Worldwide.  The four readings from this study will integrate with readings from the text, in order to develop a richer understanding of the effect of culture upon leadership in our globalized marketplace.

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2 units

Elective (1 units)
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Winter

Spring

Summer

Fall

Project and Process Management

Examines how to map out and set-up basic project and process management strategies to improve productivity and outcomes. Topics include project management tools, cost/benefit analysis, identifying project goals and objectives, creating the project team, scheduling a project, developing key performance standards, managing the team's progress, measuring outcomes and results, moving on to the next project and the supervisor's role throughout the process.

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1 units

Organizational Leadership

Participants explore current leadership theories and practices through a range of high-level decision-making topics, including change management, leadership models, employee motivation and retention, process improvement, quality improvement, performance excellence, team building and executive decision making. Case studies and class discussion are used to reinforce theories and explore opportunities for practical application.

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3 units

H

H

H

Project Management Essentials

This course provides students with an examination of project management techniques, tools and strategies. Through lectures, team-based exercises and simulations, students gain exposure to proven methodology used to manage projects from inception to implementation to monitoring and evaluation. Topics include: root cause analysis, project definition, lifecycles, planning, risk management, control and reporting. This course provides participants with valuable insights to more effectively and efficiently manage small to mid-sized projects.

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3 units

Employee Training and Development

The course provides an in-depth investigation of employee training and development as a tool to achieve critical organizational tactical and strategic plans. The focus will be on the design of training programs and the simultaneous measurement of training results. Students will be introduced to modern learning theories and resources, and will learn how to design, plan and organize training programs for employees. The course will also cover how to measure the effectiveness of training programs through measurement and evaluation.

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3 units

Lean Principles and Practice

This course provides an in-depth examination of the basic principles for Lean Six Sigma projects and programs within an organization. Students will be provided the opportunity to use and practice these concepts which may be implemented into the workplace to reduce waste, improve performance, and cut costs. The course will address Lean Six Sigma in manufacturing, service industry, non-profit companies, education, and government organizations. Lean principles were originally designed for manufacturing processes; the lessons presented in this class will show how to achieve integration of Lean Principles and Practice into other areas within a company or organization; i.e. human resources, customer service, administration, supply chain etc.

Students study the history and principles of Lean Six Sigma, and will learn how to use metrics and measures for the implementation of a Lean Six Sigma environment.  Areas of focus are process flow, value stream mapping, the visual workplace, 5-S improvement, set-up reduction, and Kaizen events and rapid improvement methods.  You will be introduced to how Lean Six Sigma techniques are used to stabilize processes, reduce variation, mistake proofing, risk assessment, and failure modes effect (FMEA) analysis. This course is appropriate for any team or individual responsible for operations and process flow improvement.  It is designed for managers, line supervisors, functional leaders, business analysts, key suppliers, business consultants, and sales representatives.

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3 units

H

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