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Postgraduate Diploma in Management

Course schedule subject to change

In-Person

Online

H Hybrid

Required (25 units)
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Winter

Spring

Summer

Fall

Global Human Resources

This two-week course includes topics relevant to human resources management from both the theoretical and practical viewpoint. Interactive sessions and site visits reinforce the seminar lecture presentations. Topics include: workplace trends -- recruiting and training; strategic human resources management; management techniques for organizational relationships; human resources organizational behavior; the dynamics of teams; employee benefits; risk management; leadership; and labor and employee relations.

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5 units

Global Marketing Management

Global Marketing requires unique thinking and strategies, those that acknowledge that the best products, ideas and people can come from anywhere in the world. The topics that address the development of a global approach to marketing include: global thinking in marketing; international entrepreneurship and intrapreneurship; global marketing mix; standardization vs. adaptation; pricing strategies; internet marketing and e-commerce; global supply chain management; marketing research; promotional strategies; and consumer behavior.

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5 units

Multinational Financial Management

This course concentrates on the issues particular to conducting business globally. technique and theory are applied to a case study, carried through in each of the seminar sessions. Site visits to a currency trading company and and a financial management panel complement the lecture/seminar sessions. The course begins with an overview and case introduction. Topics include: the international multinational environment; growth in the world financial markets; emerging markets; country risk and international trade; comparative accounting systems; e-trading; currency trading; foreign exchange risk management, financial international agreements; and case summary solutions.

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5 units

Managing Change and Technology

This course addresses the issue of change on many levels: individual, organizational, and technological. Rapid evolution of working environments calls for the development of new skills and understanding, to adapt and manage change effectively. Topics include: management information systems; development of technology; strategies for success through innovation and change; changing and influencing behavior; managing stress; creative thinking; developing creativity and new ideas.

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5 units

Elective (0 units)
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Winter

Spring

Summer

Fall

Lean Six Sigma Green Belt

Six Sigma incorporates the latest project and process management skills to help professionals improve performance, reduce costs and streamline processes. This program is ideal for key managers in operations, engineering, information technology and manufacturing. The Green Belt program provides a comprehensive overview of the Six Sigma methodology and prepares individuals to take stock of key projects or processes within their organization. The program focuses on five key elements -- Define, Measure, Analyze, Improve and Control (DMAIC). Topics include: project definition, team identification, measurement system analysis, basic tools necessary to measure performance, effects analysis, probability, process mapping, variance, control planning, mistake proofing and project planning. Throughout the program students have the opportunity to apply Six Sigma within the safety of the classroom using work projects. This program allows participants to develop a skill set that is immediately applicable within the work environment.

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3 units

Marketing Principles and Practice

In nearly all organizations, effective marketing is an important determinant of success in a highly competitive marketplace. This course introduces key principles of marketing, essential marketing functions and contemporary marketing practices in order to develop a practical understanding of how marketing affects the profitability and growth of a company or organization. Among the many topics examined are fundamental concepts and processes, the marketing environment, market research and analysis, demographics, market segmentation, product positioning, image management, advertising, pricing, distribution, merchandising, product development and strategy implementation.

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3 units

Consumer Behavior

Understanding "why people buy" is of crucial importance in determining how to market. This course analyzes consumer desire/needs and examines methods for satisfying them in order to learn how to create and stimulate demand for an organization's products and services. The material covered concentrates on both internal factors (beliefs, attitudes, perceptions, emotions) and external factors (class, peer groups, family structure, culture, society, stereotypes) that influence buying behavior.

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3 units

Market Research

Marketing management requires objective information about the market served in order to make intelligent business decisions. This course examines marketing information sources, the market research process, and data collection and analysis, including consumer/customer surveys and test marketing. Both quantitative and qualitative research are examined with discussions and analysis about the value and the limitations of data and how to evaluate results and make recommendations for action.

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3 units

Strategic Marketing and the Marketing Plan

Achieving a sustainable competitive advantage is an ongoing challenge to everyone involved in implementing a marketing strategy. In a climate of rapidly changing products, services and delivery methods, marketing management requires an understanding of methods and techniques that can help achieve a competitive advantage by positively distinguishing the organization, product or service from competitors. This course examines how to develop, implement and manage competitive marketing strategies that achieve marketing and organizational goals. Students evaluate and assess the potential effectiveness of alternative strategies as they relate to mission, resources and goals. The creation of a comprehensive marketing plan that meets these goals is extensively discussed, and students work in teams to develop actual marketing plans.

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3 units

Organizational Behavior Dynamics

An examination of organizational culture including understanding and managing work behavior, perceptions and emotions, motivation and stress; developing work environments that align with organizational culture; providing evaluation, feedback and rewards that model constructive behavior; and managing misbehavior. Attention is also given to group dynamics including work teams, managing conflict, negotiations, power, politics, empowerment, communication, decision-making, leadership, organizational structure and design, managing change, innovation and creativity.

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3 units

Essence of Business Communications

This course introduces forms of communication most typically used in business. The emphasis is on how to make communications successful through clarifying the audience and the intended message and then developing persuasive and logical communications. The course includes communicating in print, electronically and in personal presentations. Students receive practical advice and feedback.

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2 units

Leadership Principles and Practices: Supervision and Teambuilding

Participants examine skills and strategies to more effectively supervise workers, build and utilize teams and improve leadership qualities. Case studies explore leading organization design systems and processes to enhance productivity and improve workflow. Specific topics include: time management, productivity improvement strategies, cutting waste, eliminating duplication of effort, mistake-proofing and communication skills. Emphasis is placed on the use of cross-functional teams, delegation tactics and the skills supervisors commonly use to improve flexibility, reliability, quality, customer service and profitability.

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3 units

Social Media Marketing

Savvy marketing professionals use YouTube, Twitter, Facebook, Linkedln, blogs and other social media marketing tools to reach new markets. Participants in this course learn the marketing principles and practices most commonly used for social media marketing. Topics include new channels of social media marketing and Web 2.0; case studies and real-world success stories; do's and don'ts of social media marketing; online social network management; user generated content; content sharing; blogs, podcasts, wikis; tracking leads and lead generation; measuring success; budgeting for social media marketing; current and future trends; and how to evaluate social media marketing as part of an overall marketing; current and future trends.

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3 units

Finance for Non-Financial Managers

This course is designed to teach professionals and managers, whose expertise is not in the field of finance, the basic techniques of financial management analysis. These techniques include understanding financial statements, ratio and cash flow analysis, working capital management, cost-volume-pricing analysis, and project selection and evaluation. Participants will be able to use these techniques in support of their management role in the workplace and understand the role of financial management in the firm.

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2 units

Performance Appraisal and Evaluation

This course provides an in-depth investigation of employee appraisal and evaluation as a tool of development and motivation. Topics include: traditional methods of employee evaluation, their values and limitations. Considerations and difficulties in measuring performance and productivity. Management by objectives as a technique for evaluating and measuring results of individual as well as group performance.

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3 units

Project Management Essentials

This course provides students with an examination of project management techniques, tools and strategies. Through lectures, team-based exercises and simulations, students gain exposure to proven methodology used to manage projects from inception to implementation to monitoring and evaluation. Topics include: root cause analysis, project definition, lifecycles, planning, risk management, control and reporting. This course provides participants with valuable insights to more effectively and efficiently manage small to mid-sized projects.

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3 units

Financial Statement Analysis

Covers the use of financial statements for analyzing investments, company portfolios and making strategic business decisions. Topics include analyzing cash flow, pro forma, ratios, balance sheets and income statements. Participants learn how to identify trends and forecast future performance. Discussion also focuses on use of financial statements in management decision-making and strategic planning, and on legal and ethical requirements defined by the Sarbanes-Oxley Act.

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4 units

International Finance

Focus on international financial management and trade from the perspective of managers doing business globally. Topics include the management of foreign exchange exposure, foreign direct investment decisions, multinational capital budgeting, trends in international banking, the balance of payments, the determination of exchange rates, the LDC debt crisis, and the Asian meltdown. Examine the challenges and problems faced by firms planning on doing business in Western Europe, Asia, Mexico, Canada, South America, Africa, India, and other regions.

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4 units

Communicating Effectively

Explores the techniques supervisors can use to translate technical skills and on-the-job expertise to others. Topics include communication strategies for delivering technical information, how to ask the right questions to ensure that everyone received the right message, how to provide positive expectations about job performance, giving clear directions that others can follow, effective meeting management, presentation skills, learning how to deliver bad news in a constructive manner and developing process models to ensure communication flows back to you as a supervisor in a way that improves organizational performance.

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1 units

Introduction to International Trade

With this course you will learn the necessary procedures to start up an international trading business, by providing a detailed introduction to the practices, procedures, and services used in the U.S. to export and import merchandise. Topics include organizations affecting international trade: sources of information for trading, monitoring, and evaluating commercial conditions in other countries; market research and planning: identifying potential suppliers, pricing merchandise, and resources to find buyers; sales channels: direct, agents, distributors, and representatives; merchandise regulations: control of exports and imports, international classification system, responsibilities of U.S. Customs, rules and related dues; financing: sources of funds for exports and imports, methods of payment, open account, direct, offsets, counter trade, barter, foreign currency exchanges, and contracts; and freighting: modes of transport, packaging, containerization, protection, and identification of merchandise and insurance.

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2 units

Global Investment Management

An examination of the management of financial asset investments globally, from initial public offerings to the international cross-listing and global issuance. Topics include methods of valuation, portfolio construction, and risk management will be covered. Best practices for diversification and risk management will also be covered.

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2 units

Managerial Accounting

Introduction to theory, principles and practices of managerial accounting, including the use of accounting information to plan and control and to provide strategic guidance for decision-making in the firm. The class examines different managerial accounting systems and their uses to solve problems and develop corporate strategies. Includes case studies of the application of analytical decision-making strategies and an exploration of ethics involved in accounting and managerial decision-making.

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4 units

Effective Business Presentations

This Intensive seminar provides participants with skills necessary to make a variety of business presentations. Topics include knowing your audience, knowing which presentation to use when, building rapport with your audience and effective use of audio-visual tools, evaluating yourself. The tips learned in this program can help managers; professionals and executives make their presentations more effective and build confidence to ensure successful business presentations in the future.

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2 units

International Marketing

This course provides an integrated study of the principles of strategic marketing management and their application in the international business environment. Instruction will focus on the global marketing environment, the multinational competitive challenges of changing market structures, and the impact of rapidly changing technologies on the international marketplace. Examining strategic marketing planning, how the marketing mix is adapted to various cultural, political, environmental and economic factors in the global arena. Current events, global trends in marketing and case studies. Students will be involved in a range of individual components and group activities including, case analysis and the creation and presentation of a strategic marketing plan for exporting a product or service to a specific country.

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4 units

Quality and Performance Management

How to develop a high-quality project plan, establish quality assurance/quality control guidelines and manage procurement of the resources necessary to complete a high quality project on time and on budget. Participants focus on developing skills to help ensure quality throughout a project lifecycle, including quality and performance planning, control, assurance and improvement. Best practices for project administration, planning and execution as well as tools commonly used to perform analysis and project evaluation are discussed. Students are also introduced to more complex quality control theories and practices, including Six Sigma, Malcolm Baldrige National Quality Award Criteria, Kaizen and lean production principles.

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3 units

Purchasing and Supply Chain Management

Principles and practices of purchasing from determining the requirements for goods and services through their receipt. Includes an overview of quality assurance, quantity determination, price and cost analysis and supplier relations. The policies and procedures of purchasing management are introduced and issues of concern to today's purchasing professional are discussed.

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4 units

Quality Customer Service

Participants examine best practices in customer service and how organizations use customer service to expand their customer base. Topics include initiating and sustaining quality improvement in customer relations, measuring customer satisfaction, developing and using performance indicators, differentiating customer service approaches, certification options, and the role of technology, workforce management and outsourcing in customer service.

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2 units

Search Engine Optimization (SEO)

Learn ways to optimize your website for search engines. It's crucial that your audience can find you on the web at the top of their search. In this course participants will learn how to develop a plan using SEO techniques for marketing their business, navigating the web using different search techniques, researching, analyzing keywords, improving traffic, and optimizing websites to be search engine friendly and more competitive in ranking.

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1 units

Managing Differences Through Workplace Inclusion

Today, many companies and employees are experiencing diversity while interacting with each other nationally and internationally. The benefits of workplace inclusion training are obvious - men and women of different cultural, ethnic, religious, socioeconomic backgrounds, and disabilities need to work together and create an agreeable environment. Through this workshop, participants will learn in a positive manner the organizational and personal benefits of acceptance.

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1 units

Understanding, Motivating and Managing Others

Survey how today's most effective leaders help their staff become more capable, flexible, engaged and innovative. Topics include how to best utilize the strengths in staff, other supervisors and support personnel, learning how to support others, receiving timely feedback, finding the right "fit" with staff, working effectively with different work styles and understanding how people learn.

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0.5 units

Developing Your Digital Professional Portfolio

Provides students with an opportunity to become engaged in The Integrative Knowledge Portfolio Process (Peet et al., 2011) and to develop a Digital Professional Learning Portfolio. Through a series of learning modules, interactive exercises, and reflective writing assignments and prompts delivered in the classroom and online, students will develop reflective capabilities in assessing their tacit and explicit knowledge, skills, and capabilities, as well as their underlying personal values, goals, and philosophy. Students will integrate their learning in the context of a larger institutional culture that strongly emphasizes peer-to-peer learning, leadership development, and deep engagement with the world beyond the classroom. Students will utilize personal and professional insights to create a digital professional portfolio that can serve as a resource to pursue future employment opportunities, and as a basis for lifelong learning.

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3 units

Internship (12 units)
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Winter

Spring

Summer

Fall

Marketing You: Personal and Career Development Strategies

This course provides individuals with discussion and a learning experience to help students define a personal brand for career marketing and is also for those who do not have a clear career objective. Course topics include learning skills for communication, customer service, problem solving, conflict resolution, decision making, self-management, and creative thinking. Key elements of the course include the development of a career focus and a marketing plan. The marketing plan allows the individual to develop a personal brand, resume writing, networking strategies, interviewing skills and negotiation techniques.

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4 units

Internship: Understanding the American Workplace

To be an effective employee in America you need to understand how the organizational system works, have a clear understanding of your assigned roles and responsibilities, and how they relate to the organizations goals. In this course participants will explore the culture of work and compare the American work culture to the work culture in their home country. Over a 12-week period participants will investigate a specific US organization through workplace observation. The course will give participants the opportunity to share and discuss weekly observations of the American workplace and develop "soft skills" such as team work, problem-solving, and decision making. Participants will also discuss common work-related issues and develop skills in leadership, communication and time management to prepare for their future career.

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8 units

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